Shipping policy
Order Processing:
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. If there are any delays, we will notify you via email.
Shipping Methods & Delivery Times:
We offer a variety of shipping options to meet your needs:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Overnight Shipping: Available for select locations; please check at checkout for eligibility and additional costs.
Please note that delivery times are estimates and may vary based on factors such as product availability, carrier delays, and seasonal demand.
Shipping Rates:
Shipping costs are calculated based on the weight of your order, the destination, and the selected shipping method. The total shipping fee will be displayed at checkout before your order is finalized. We occasionally offer promotions and discounts on shipping rates.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s website. You can use this information to monitor your shipment’s progress.
Shipping Restrictions & International Orders:
Currently, we ship within [Your Country/Region]. For international orders, please be aware that customs, duties, and taxes may be applicable upon delivery, and these charges are the responsibility of the recipient. Delivery times for international shipments may be longer due to customs processing.
Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact our customer service team at [Customer Service Email/Phone Number] within 7 days of the delivery date. We will work with the carrier to resolve the issue and ensure you receive a replacement or a refund as appropriate.
Changes to Your Order:
If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed and shipped, we are unable to make changes.
Contact Us:
For any questions or concerns regarding your shipment, please reach out to our support team at:
- Email: marketing@awwenayoga.com
- Phone: [Your Phone Number]
- Address: [Your Business Address]
